Redefining Connectivity: Inside the Smart Multi-Gig Home
Multi-Gig broadband and Wi-Fi 7 have raised the stakes — today’s consumers expect more than just fast internet; they want uninterrupted digital experiences. In fact, it's no longer just about throughput as ISPs must ensure seamless delivery for applications like cloud gaming, remote work, smart home automation, and AR/VR. Today, the home is the new edge and with more applications running in the cloud and smart devices in every room, the home network is now a critical part of how ISPs deliver their service.
To keep pace with these new standards, ISPs are always looking for new tools—ones that can see, manage, and optimize performance beyond the last mile. That’s where AXON Networks comes in. Just like the home is the new edge, experience is the new differentiator. In a crowded broadband market, the winners won’t just be the fastest—they’ll be the ones who can deliver consistent, high-quality experiences across every connected device. That means rethinking not just speed, but the entire service delivery model—from network intelligence and automation to proactive issue resolution and real-time optimization. AXON Networks’ Operator-as-a-Service (OaaS) platform is designed for this new reality, giving ISPs the visibility and control they need to win on customer experience.
Unlocking the Full Potential of Multi-gig & Wi-Fi 7
To understand what it takes to deliver superior service, it’s important to first understand what multi-gig and Wi-Fi 7 are capable of delivering. Multi-gig services can deliver speeds over 5 Gbps, and Wi-Fi 7 boosts performance with faster, more efficient connections, perfect for the new generation of applications—like telehealth, video calls, and interactive gaming—that need ultra-low lag and reliable service.
With dozens of devices per household, from connected appliances to security systems, managing internal traffic becomes far more complex. Subscribers now associate high-speed internet with flawless performance and find any minor slowdowns or disruptions simply unacceptable. So in order to meet these expectations, ISPs must shift from reactive support to predictive, automated service assurance—exactly what OaaS from AXON Networks empowers them to do.
Operational Pressures on ISPs
Most OSS/BSS systems were built for the megabit era—not today’s gigabit speeds—and they struggle to keep up with real-time demands. ISPs also don’t have a clear view into what’s going on inside the home, where many of the issues actually start. Relying on customer complaints or Network Operations Center (NOC) alerts to identify issues is reactive and outdated in a multi-gig world.
In-home environments are now integral to service quality, meaning ISPs need operational control far beyond the last mile. By the time a customer calls to complain, the damage to the experience—and the brand—has already been done. But network alerts only tell part of the story. What about that video call that is buffering or the smart doorbell that keeps dropping offline? Consumers don’t care where the issue is—they just want everything to work, all the time. Without visibility into the home, ISPs are flying blind where it matters most. Gigabit speeds mean gigabit expectations. You can’t meet them with tools built for a different era. Meeting modern expectations requires modern tools and AXON Networks does just that – by giving ISPs a window into the home experience, enabling real-time insights and automated responses before users ever notice a problem. → And with AI and self-healing systems becoming standard expectations, the bar is rising fast. ISPs who wait for tickets are already behind.
Why Traditional Assurance Models Fall Short
To truly deliver proactive service, ISPs must break down operational silos. That’s where traditional models tend to fall short. Teams can’t troubleshoot or respond at the speed needed for real-time services – with different teams seeing different things – as one team sees everything is fine, another sees trouble ahead. Without a single view, no one sees the full picture. And when that happens, support agents have no context, only symptoms. AXON’s real-time digital twin gives them the full story—before the complaint.
Legacy systems can throw up too many false positives, or worse, miss what really matters. Today’s networks need more than dashboards. They need foresight. ISPs can’t just react anymore—they need to predict, adapt, and act in real time. That’s the gap AXON Networks fills—unifying data, automating responses, and simulating experience across the entire network.
How AXON Networks Helps ISPs Navigate This Shift
AXON Networks brings real-time intelligence and automation to every layer of the service chain—enabling dynamic control across the service chain—from core to CPE—so ISPs can proactively manage performance. The OaaS platform translates high-level service goals into automated network actions, optimizing the user experience and creating a real-time model of the network and user environments. This allows operators to visualize, simulate, and respond to issues before they escalate. With AXON, ISPs move from reacting to incidents to engineering great experiences.
Preparing for What Comes Next
It’s time for ISPs to shift the operational mindset. Multi-gig and Wi-Fi 7 are not just upgrades in connectivity—they require a rethinking of how networks are managed and services are assured. Platforms like AXON Networks’ OaaS make it possible to stay ahead of the curve, offering the flexibility and automation needed to thrive. By unifying orchestration, automation, and experience modeling, AXON Networks helps ISPs modernize their operations and deliver the high-performance connectivity today’s customers demand.
The New Connectivity Advantage
In this new era, connectivity isn’t just a utility—it’s a competitive differentiator. ISPs that embrace automation, unify their operations, and treat experience as a core metric will define the future of broadband. AXON Networks gives operators the tools to lead—not just keep up.