Part 3 of a 3-part series: Why Digital Twins are Critical to Agile ISPs and How AXON Networks is Leading the Way
In Parts 1 and 2 of our Digital Twin education series, we explored why Digital Twins are a critical tool for agile service providers and how, with AXON Networks’ Digital Twin solutions, ISPs can reduce truck rolls and support calls, boost customer satisfaction scores through proactive care, test and deploy new services faster and safer, and meet regulatory speed and quality targets with confidence.
In Part 3, we’ll look at real network results that show how ISPs that have enhanced their operations with a Digital Twin solution and proactive AI-driven support via AXON Networks’ Operator-as-a-Service (OaaS) model have transformed their service delivery and customer experience metrics and business results.
Truth in numbers
Growing network complexity, rising customer expectations, and increasing regulatory requirements are all challenging ISPs to keep pace and to deliver performance and metrics that meet those standards. An OaaS model paired with a Digital Twin solution is already generating measurable results for ISPs around the globe. How are those results achieved?
· The Digital Twin layer provides a real-time model of the network that enables faster fault isolation and root-cause analysis, and predicts anomalies 24–48 hours before service impact.
· Proactive support (AI Agents + real-time analytics) automatically detects and resolves 40–60 % of issues before a customer calls and turns telemetry into “next-best-action” insights for agents and field teams.
· Customer experience improves thanks to fewer visible disruptions and faster recovery, as well as a unified data model that provides a single truth source for operations and support.
For a mid-size ISP with approximately 1 million subscribers, these improvements typically deliver:
· € 6–8 million annual OPEX savings
· > 20 % higher customer-lifetime value
· Stronger compliance posture under EU and FCC broadband regulations
The table below shows the results derived from aggregated case studies of AXON Networks customers.
KPI | Before (Traditional Operations) | After (AXON Digital Twin + Proactive Support) | Improvement |
Average Support Calls per 1,000 Subscribers / Month | 120 calls | 75 calls | -38% |
Truck Rolls per 10gbk Subscribers / Month | 24 | 18 | -26% |
Mean Time to Resolution (MTTR) | 3.6 hours | 2.3 hours | -35 % faster |
First Contact Resolution (FCR) | 62% | 78% | +16 points |
Net Promoter Score (NPS) | +12 | +34 | +22 points |
Average Operational Cost per Subscriber (per year) | € 28 – 32 | € 20 – 23 | -25 % OPEX |
Customer Churn Rate (annual) | 10 % | 6.5 % | -35 % |
Regulatory Speed Compliance (Fixed Broadband) | 88% of tests pass | 98% pass | +10 points |
In the end, deploying a Digital Twin is about more than efficiency, it’s about trust, transparency, and transformation. The Digital Twin is how networks become self-aware. AXON Networks makes that awareness actionable.
AXON Networks has the expertise and solutions to transform your aspirations to deploy Digital Twins into concrete plans that can act as an accelerant for your network efficiency, support effectiveness, and customer experience. For more information, learn about AXON real-time Digital Twins here: The Digital Twin Advantage: Simulate, Optimize, and Scale ISP Operations.