Part 1 – From Alarms to Intent: Rethinking Network Operations
For decades, network operations have been built around alarms. Every OSS, every NOC dashboard, and every operational process was designed to detect faults, classify severity, assign ownership, and restore service as quickly as possible. It’s a model that has served the industry well, but it was created for an era when networks were smaller, services were simpler, and operational complexity was largely confined to the infrastructure itself. That world no longer exists. Today's broadband networks span fiber, Wi-Fi, fixed wireless, mobile, cloud platforms, customer premises equipment, and an expanding ecosystem of software-defined services. At the same time, customers no longer judge operators on whether an interface is operational or whether CPU utilization remains below a threshold. They judge them on whether or not the service simply works as one experience across the variety of aforementioned media and devices. This creates a fundamental disconnect – Networks still generate alar...