Transforming internet service delivery with Operator-as-a-Service
As enterprises and consumers continue to embrace digital transformation, the need for internet services that can be easily customized, quickly deployed and efficiently managed remains a top priority. This is where companies like AXON Networks are paving the way with the new Operator-as-a-Service (OaaS) model — a comprehensive solution for Internet Service Providers (ISPs) to manage and monitor their networks in real time. This model plays a pivotal role in the digital transformation journey, offering a modern approach to network operations and internet delivery.
AXON Networks already offers a range of solutions that allow ISPs to deliver a total networking experience while also enhancing customer interactions. The AXON Networks’ OaaS platform expands on those solutions by combining network assurance, business intelligence (BI) and artificial intelligence (AI) agents, giving ISPs the ability to increase their operational efficiency and deliver superior service quality. It also enables them to automate network management, enhance performance visibility, and streamline operations so they can focus on delivering the best connectivity experiences for customers without the burdens typically associated with network management.
Enhancing network efficiency
Through OaaS, AXON Networks manages and optimizes network performance on behalf of its customers, making network operations more efficient and scalable. In addition to network optimization–through cloud-based management, real-time monitoring, and scalability–OaaS also enables service providers to efficiently manage their own networks, reduce costs, enhance security, and resolve issues proactively.
Network assurance is the foundation of the AXON Networks OaaS platform, enabling continuous monitoring and maintenance of the network, and guaranteeing reliability, performance assurance and security.
Some of the key components of the OaaS platform include:
• Real-Time Monitoring: AXON Networks uses advanced tools to observe network traffic, detect anomalies, and address issues proactively. This approach reduces downtime and maintains seamless connectivity
• Predictive Analytics: Utilizing data analysis to anticipate potential network failures or congestion allows AXON Networks to keep networks running smoothly
• Service Quality Management: Involves ensuring all services meet predefined performance standards, while setting new standards and making changes to increase customer satisfaction
At the same time, AXON Networks’ OaaS platform reduces manual tasks and operational costs through automation. For example, with real-time network orchestration using AXON’s OaaS platform, customers can diagnose problems and prevent a majority of network outages before they happen. By proactively detecting and resolving latency problems, bottlenecks or other network issues, ISPs can restore their networks faster and scale their internet services to meet customer demand quickly and without compromising performance, leading to a better Net Promoter Score (NPS).
Let’s take a look at how access to real-time data helped an ISP address an ongoing customer challenge.
The ISP had been fielding customer complaints about inconsistent internet speeds. Due to the lack of visibility into its customer premises equipment (CPE), the ISP struggled to address those complaints in an accurate and timely manner.
To quickly solve this problem, AXON Orchestrator integrated with the ISP’s existing CPE, offering real-time data on the operator’s network performance and the customers’ usage patterns. Then, leveraging CloudCheck–AXON Networks’ cloud-based solution to proactively optimize subscriber Wi-Fi networks–AXON Networks was able to provide virtualized insights into the ISP’s CPE performance, allowing the operator to resolve the customer issues remotely without using a technician. As a result of this proactive measure, the ISP resolved the issue without the customer being aware, resulting in no support call being placed or a costly truck roll.
This is just one example that illustrates the importance of real-time data. Without it, organizations run the risk of either misdiagnosing issues or possibly using resources to fix parts of the network that aren’t actually broken. Our OaaS platform removes this risk by delivering actionable intelligence in real-time, empowering customers to maintain optimal network performance and deliver an unparalleled user experience.
Leveraging business intelligence for today’s decision making
AXON Networks’ OaaS platform also integrates business intelligence by turning raw data into actionable insights that empower ISPs to make informed decisions. The key components of BI include:
● Data Analysis: Collecting and analyzing data on end-user behavior, network usage patterns and service performance to identify trends and areas for improvement
● Reporting and Visualization: Initiating comprehensive reporting and visual representation of data to inform strategic planning
● Customer Segmentation: Categorizing customers according to their preferences, enabling IPSs to customize services and enhance marketing efforts
Leveraging available data allows ISPs to continuously enhance their offerings and stay ahead in the competitive market.
Driving innovation with AI Agents
AXON Networks continues to explore advanced AI-driven network optimizations that will further automate and enhance service delivery, ensuring greater efficiency, performance and customer satisfaction through the integration of AI Agents. AI Agents are autonomous software entities that perform tasks, make decisions and adapt based on their environment and experiences. They play a pivotal role in ISP operations through:
● Automated Network Monitoring: AI Agents monitor network performance, detect and address any issues in real-time
● Enhanced Security: AI Agents detect, identify and mitigate potential security threats in real time, increasing protection against cyberattacks
● Customer Support Automation: Customer inquiries are managed through AI-driven virtual assistants, improving response times and increasing overall service efficiency
With the increasing importance of cybersecurity, integrating AXON Networks’ single-layered networking orchestration with cutting-edge security protocols will offer robust protection against increasing cyber threats, protecting both networks and customer data.
Additionally, the development of advanced analytics through OaaS will offer deeper insights into network performance, enabling predictive maintenance, smarter resource allocation, and more personalized services.
AXON Networks is providing its customers with internet services that are agile, flexible and adaptable while also transforming network management and setting new standards for internet service delivery across the entire industry. AXON Networks is well-positioned to lead the future of internet services, as we continue to push the boundaries of innovation and deliver exceptional value to their customers.
We are just getting started.